Frequently Asked Questions

You can update your dietary preferences at any time from your account settings:

1. Click on your profile icon in the navigation bar
2. Select My Preferences
3. Navigate to the Dietary Preferences tab
4. Update your dietary type, allergies, disliked ingredients, and cuisine preferences
5. Click Save to apply your changes

Your updated preferences will be used for all future menu generations. Changes won't affect menus you've already created.

Go to My Preferences

If you're logged in:

1. Go to your account settings
2. Click Change Password
3. Enter your current password and new password
4. Click Update Password

If you forgot your password:

1. Go to the Login page
2. Click Forgot Password?
3. Enter your email address
4. Check your inbox for a password reset link
5. Follow the link to create a new password

Reset links expire after 24 hours for security purposes.

We're sorry to see you go! To delete your account:

1. Go to your account settings
2. Scroll to the bottom and click Delete Account
3. Confirm your decision

If you have an active subscription, please cancel it before deleting your account to avoid further charges. Contact [email protected] if you need assistance.

Menu generation uses AI to create personalized recipes, which typically takes 30-45 seconds. Occasionally, generation may fail due to:

• High demand: During peak times, our AI services may experience delays
• Complex preferences: Very restrictive dietary requirements may take longer to process
• Network issues: Temporary connectivity problems between our services

What to do:

• Wait a few minutes and try generating your menu again
• Check your dietary preferences to ensure they're not overly restrictive
• If the problem persists, contact our support team

Failed menu generations do not count against your monthly quota.

Each subscription tier has a monthly menu generation limit:

• Free: 4 menus per month
• Foodie: 10 menus per month
• Chef: Unlimited menus

When you reach your limit:

• You can still view and use your existing menus and recipes
• You can swap individual meals using your recipe library
• Your limit resets on the first day of each month

Need more menus? Upgrade your plan to get more menu generations and additional features.

Yes! After your menu is generated, you can swap out individual meals:

1. Open your menu and find the meal you want to replace
2. Click the Swap button on the meal card
3. Browse suggestions from your recipe library or let AI suggest alternatives
4. Select a replacement meal

You can also provide feedback on meals (thumbs up/down) to help our AI learn your preferences for future menus.

Note: Meal swaps have daily limits based on your subscription tier to ensure fair usage.

Our AI generates estimated nutritional information based on standard ingredient databases and portion sizes. However, please note:

• Estimates only: Actual nutritional values may vary based on specific ingredients, brands, and preparation methods
• Not medical advice: Our nutritional information should not replace guidance from a registered dietitian or healthcare provider
• Portion variations: Nutritional values assume standard serving sizes

Your safety is our top priority. If you notice a recipe that contains an allergen you've specified in your preferences:

1. Immediately stop using that recipe
2. Report the issue by emailing [email protected] with the menu name and specific recipe
3. Update your dietary preferences to ensure your allergens are correctly listed

We investigate all allergy reports within 24 hours and continuously improve our AI to prevent future occurrences.

You can cancel your subscription at any time:

1. Go to your Billing page
2. Click Manage Subscription
3. Select Cancel Subscription
4. Follow the prompts to confirm cancellation

What happens after cancellation:

• Your subscription remains active until the end of your current billing period
• You won't be charged again
• After your subscription ends, you'll be moved to the Free tier
• Your existing menus and recipes remain accessible

Changed your mind? You can resubscribe at any time from the Pricing page.

We use Stripe for secure payment processing and accept:

• All major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Apple Pay and Google Pay (where available)

All payments are securely processed through Stripe. We never store your full card details on our servers.

To upgrade or change your subscription:

1. Visit the Pricing page
2. Select your desired plan
3. Follow the checkout process

Plan changes:

• Upgrades: Take effect immediately. You'll be charged a prorated amount for the remainder of your billing period.
• Downgrades: Take effect at the start of your next billing period.

Your menu generation quota updates immediately when upgrading.